At KIVEXO, we are committed to delivering your order safely, efficiently, and transparently. Please review our shipping policy below for important information regarding order processing, delivery times, and shipping conditions.
Order Processing Time
All orders are typically processed within 1–4 business days.
Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Shipping Fees & Delivery Times
We proudly offer worldwide shipping.
| Shipping Method | Order Value | Shipping Fee | Estimated Delivery |
|---|---|---|---|
| Standard Shipping | Over $50 | FREE | 13–16 Business Days |
| Standard Shipping | Under $50 | $8.90 | 13–16 Business Days |
| Expedited Shipping (FedEx) | Any Amount | $35.00 | 6–7 Business Days |
Please note that delivery times are estimated after the order has been processed and dispatched.
Shipping times may vary depending on destination, customs clearance, weather conditions, or carrier delays.
Shipping Regions
KIVEXO ships to most countries worldwide, including:
• United States
• Canada
• United Kingdom
• Germany
• France
• Australia
• Most European countries
Please note that we do not ship to restricted, sanctioned, or high-risk regions.
If we are unable to ship to your location, we will contact you and issue a full refund.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing:
• Your tracking number
• A tracking link to monitor delivery status
Customers may also track orders directly through their account dashboard on our website.
Customs, Duties & Taxes
International orders may be subject to customs duties, VAT, import taxes, or other local fees depending on your country’s regulations.
These charges are the responsibility of the customer.
KIVEXO is not responsible for customs delays or additional import charges imposed by local authorities.
For more information, please contact your local customs office.
Incorrect Address & Delivery Issues
Address Accuracy
Please ensure your shipping address is correct before placing your order.
KIVEXO is not responsible for packages lost due to incorrect or incomplete shipping information provided by the customer.
Failed Deliveries
If a package is returned to us because of:
• Incorrect address information
• Failed delivery attempts
• Refused delivery
We may offer reshipment at the customer’s expense or issue a refund excluding the original shipping fee.
Lost or Damaged Packages
If your package arrives damaged or is significantly delayed, please contact us within 7 days of the expected delivery date.
Email: [email protected]
Please include:
• Your order number
• Photos (if applicable)
• A description of the issue
Our support team will work with the shipping carrier to investigate and help resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping or delivery, please contact our support team.
KIVEXO Support Team
Email: [email protected]
Website: https://kivexo.store
Response Time: Usually within 24 hours (Monday–Friday)