At KIVEXO, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
You may request a return within 14 days of receiving your order.
To be eligible for a return:
• Items must be unused, unworn, and unwashed
• All original tags must still be attached
• Items must be returned in their original packaging
• Proof of purchase (order number or receipt) is required
Please note that the following items are non-returnable:
• Final sale items
• Underwear and swimwear
• Personalized or customized products
• Gift cards
How to Start a Return
To initiate a return, please contact our support team at:
Please include:
• Your order number
• The item(s) you wish to return
• The reason for your return request
Our support team will review your request and provide return instructions along with the return address.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
We strongly recommend using a trackable shipping service, as KIVEXO is not responsible for packages lost during return transit.
Refunds
Once your return is received and inspected, we will notify you by email regarding the status of your refund.
If approved, refunds will be issued to your original payment method within 5–10 business days.
Please note:
• Original shipping fees are non-refundable
• Processing times may vary depending on your bank or payment provider
Exchanges
We currently do not offer direct exchanges.
If you would like a different size, color, or item, please return the original item for a refund and place a new order.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Email: [email protected]
Please include:
• Your order number
• Photos of the item and packaging
• A brief description of the issue
Our team will work quickly to resolve the problem with a replacement or refund if applicable.
Late or Missing Refunds
If you have not yet received your refund:
• Recheck your bank account
• Contact your credit card provider
• Contact your bank, as processing times may vary
If you still have not received your refund after completing these steps, please contact us at:
Contact Us
KIVEXO Support Team
Email: [email protected]
Website: https://kivexo.store